It’s not enough that your employees clock in or sit at their desks. To thrive, you need a workforce that is engaged and ready to learn. That’s why you developed an Employee Education Portal. But if you want to see hard facts and figures that prove your employee training is generating high ROI, you need to measure the right data, starting immediately.
A Successful Launch Looks Like This
You can actually begin measuring pre-launch, to set some benchmarks which will help you compare your employees’ success pre- and post- launch. But come launch day, this is the new foundation you’re working with:
Your system has been designed to incorporate content and gamification best-practices that draw in users and motivates them to keep learning.
Your content is “chunked” or bite-sized, to better appeal to employees, keep them engaged, and help them retain information.
You deliver content via the mediums and formats (e.g. articles, infographics, hotspots, videos, etc.) that best facilitate engagement and retention with your unique audience.
Gamification elements validate that the employee has learned the information and, because they make learning fun, they encourage staff to engage with the portal on an ongoing basis.
The thoughtfully designed online experience ensures that all content is easy to find and absorb.
Your organization now has the systematic capability to provide all the key knowledge to all your staff at all times. But how will you know it’s working?
You measure. That’s how.
Measuring the Big Picture and Little Picture
Ultimately, your goal in launching an Employee Education Portal is to ensure that every single staff member knows what you want them to know, does what you want them to do, and is accountable for the knowledge they have acquired. Additionally, you want to gain insights that allow you to continually improve both your portal and the performance of your staff, and ultimately your business overall.
To accomplish all this, you should plan your measurement framework from both a macro and a micro perspective.
Macro: This enables you to evaluate the knowledge holdings of your staff as a whole. You can determine their capacity, their capabilities, their efficiency, and even their level of engagement. You’re looking at the average progress, status, and usage of the overall group. Measuring macro data provides insights into questions like, “Have my employees adopted the system?” “How much does my team know?” and “What percentage of my staff is fully trained?”
Micro: You should also measure the specific knowledge of any individual employee. You can examine essential aspects of their employment, including topics of interest and strength, areas in which they struggle or that they avoid, or issues about which they are unclear. Measuring micro data provides insights into questions such as, “Where does this person excel?” “Is he or she ready for a promotion?” and “How engaged is this employee?”
Here are three ways to measure the success of your portal implementation:
- All customer services reps have been trained to send follow-up emails before closing complaint tickets. This employee forgot to send the email.
- All workers have been trained to wait for the foreman before entering the job site, but your staff member went in before the foreman’s arrival.
- In the event of an emergency, members of the IT team are supposed to follow a six-step emergency process to protect your assets. This employee forgot to complete step three of the process.
1. Measure Employees’ Adoption and Use of the Portal
After launching your Employee Education Portal, one of your earliest questions is likely to be, “Are my people even using it?” A properly-configured eLearning system with a manager dashboard allows you to see exactly how much or how little your staff are using your investment.
In the manager dashboard, you can collect data such as: who logs in, how many quizzes have been completed, how many points have been earned, etc. With these metrics, you can gauge the uptake of the system.
If you choose to employ badges or certification levels within your eLearning system, it becomes even easier to evaluate adoption — and continued use — of the portal. At a glance, you can see what percentage of your staff has earned a specific achievement or hit a critical milestone in their learning. These achievements also assure you that you staff is trained per your specific requirements, giving you a built-in layer of accountability.
2. Measure Not Only What Staff Learn, But What They Do
Through the Employee Education Portal, you will have a clear picture of which staff members have been trained, and in what areas. You’ll also know which staff members have not taken the time to complete their training or who are struggling to master the material.
Using the insights in your portal, you’ll be able to hold staff to a new level of accountability, not only to take the training, but also to apply it in their work.
Let’s say that an employee didn’t do something they were supposed to. For example:
Before you launched your Employee Education Portal, that person could say, “I didn’t know what to do.” As a manager or leader, you had little recourse. Had this person been trained? Who trained them and when? It was plausible — and understandable — that there would be confusion.
Now, however, you have the ability to find out exactly when a staff member interacted with a piece of content and took the accompanying quiz to demonstrate their learning. You know they were trained with up-to-date and accurate content. Thus, you can hold them accountable.
3. Measure How Your Portal Supports Growth and Change in Your Business
You may want to determine how your eLearning system empowers your business to run more efficiently, grow faster, and to change. Change management is one of the most difficult endeavors for any organization, large or small. But with a strategically-implemented and properly managed Employee Education Portal, adding new knowledge or updating old knowledge is simple.
With the infrastructure in place, you only need to add new content or edit old content, track absorption and understanding, and observe behaviors to ensure that your people are doing what you taught them to do to advance along a new or altered path.
These are just a few of the ways that a well-designed Employee Education Portal allows for improved staff management and performance measurement. Your Employee Education Portal is designed specifically for the transfer of knowledge — but it also generates thousands of valuable data points. With the right measurement, you will be able to track the location of knowledge company-wide and measure the impact on organizational growth on a continuous basis.